FREQUENTLY ASKED QUESTIONS
We understand that circumstances may arise where you may need to make changes or cancel your order. To facilitate this process, we kindly request that you contact us as soon as possible. You can reach us directly by phone at 480-755-3364.
Please note that special order items may have specific guidelines regarding returns and cancellations. While these items may be non-returnable, there may still be a possibility of modifying the order. Our team will do their best to assist you in finding a suitable solution for your needs.
Out of stock product delivery times can vary depending on the type of product that you want to order. In many cases, products are shipped to us every two weeks, which helps us to ensure that we have a consistent inventory of products to fulfill our customers' needs. However, we do recommend that you reach out to us directly to obtain the most current information on back-order times.
Yes, we offer a 10% discount to current students and university faculty. Please see our Education Discount page for details.
To provide you with accurate information and to ensure that we can fulfill your order, we kindly request that you contact us directly. Our team will be able to provide you with the necessary details regarding any applicable International sales restrictions, shipping options, and any additional information you may need. We can also help you find an ARCA-SWISS dealer that may be closer to your location and assist them with your order.
To ensure the timely and safe delivery of your online orders, we primarily use UPS and the US POSTAL SERVICE. However, if you require shipping through a different carrier, we kindly request that you reach out to us directly before placing your order online. This will allow us to make all necessary arrangements and to advise you of any relevant details concerning shipping options, costs, and delivery times.
Our top priority is to assist you in selecting the view camera that best suits your individual needs and long term goals. We understand that the choice of modular camera configurations, components, and accessories can be overwhelming, and we want to guide you through this process to minimize any errors and guarantee your satisfaction.
We offer a wide variety of view cameras, some of which are readily available in stock, while others may require a delivery time of 2 to 8 weeks. However, we do keep camera components and accessories in stock for your convenience.
Large format lenses are typically a special order item, and delivery times vary based on the mount or shutter and Rodenstock's schedule for delivery.
To get personalized assistance and receive the most up-to-date delivery information, we encourage you to give us a call. We are here to provide you with the guidance and support you need in order to make an informed decision about your purchase. Please feel free to reach out to us at any time.
Information about our return policy can be found on our Return Policy page.
We have designed our policy to be fair and reasonable with our customers in mind. We understand that sometimes returns are necessary for a variety of reasons. That's why we are committed to making the return process as simple and efficient as possible for you.
If you have any questions or concerns, please feel free to reach out to us and we'll be happy to assist you further. We appreciate your business and are here to help in any way we can.